Quality Assurance & Compliance Program Manager

Lawrence, KS

Full Time

Experienced

Position Title: Quality Assurance & Compliance Program Manager
Location: Lawrence, KS- hybrid work possibilities

Applications will be accepted until: Open until filled

Compensation and Benefits

Full time, Exempt, Salaried
$55,000 - $65,000 per year, based on experience
Employer shared plan for Long Term Disability, Health, Dental, Vision Insurance
Short Term Disability, employer paid
Voluntary: Life Insurance, FSA Health, FSA Dependent Care, Accident coverage
401k with up to 5% match by employer
Professional development opportunities
Paid time off
10 paid holidays
EAP Program
Media stipend

Position Summary: The Quality Assurance & Compliance Program Manager is a full-time, exempt, 40-hour week average position with primary work hours being Monday - Friday, 8am - 5pm. This position may have occasional evening and weekend hours due to being part of the on-call rotation. Position may be required to travel to and attend any national lifeline conferences. This position will report directly to the Clinical Director.
Job Duties: The primary responsibilities for this position include the management, coordination, and implementation of a formal quality improvement program across the organization’s clinical programs.

Position Expectations

Completion of in-house Crisis Counselor Training within 3 months of hire date;
Completion of iCarol training;
Completion of Applied Suicide Intervention Skills Training (ASIST)
Maintain positive relationships internally and externally as a representative of Headquarters Kansas;
Ability to promote healthy relationships and boundaries in an ethical and kind demeanor;
Reliable transportation;
Must be able to pass State and Federal criminal background checks.

Essential Job Duties

Manages, coordinates, and implements a formal quality improvement plan across the agency’s clinical programs (988 call/chat/text, Teenline, local crisis line);
Manages all internal QA activities and ensures adherence to all funder and agency QA goals; ensuring deliverables are met
Ensures all QA/Outcome reports for external funders/stakeholders (KDADS, SAMHSA, Vibrant) are completed in a timely manner and in accordance with grant requirements;
Monitors, analyzes, and reports on performance, and develop strategies for improvement;
Collaborate with both internal and external stakeholders to ensure compliance with grants and program implementation;
Conducts documentation and call monitoring for quality improvement, utilizing evidence-based quality improvement measures for 988
Assess counselor’s adherence to service delivery and clinical standards
Identifies areas of training and support needed for individual counselors and the department at large;
Works in collaboration with the training team, supervisory staff, and Human Resources to develop performance improvement plans
Participate in weekly program meetings by preparing reports and identifying contacts in need of clinical review
Maintains detailed records on quality improvement scores for all counselors and lines of service/ programs
Assists in review of incident reports on a regular basis for quality and accuracy
In collaboration with clinical and administrative staff, conducts analysis and investigation of complaints and grievances relating to all services and programs
Engages in on-going training activities, within the organization or facilitated by Vibrant, intended to promote professional development and reduce burnout
Actively participates in supervision by identifying and communicating personal and organizational strengths, needs, challenges, and solutions
Promotes healthy relationships & boundaries, ethical practice, and a kind demeanor in the workplace and as a representative of the organization in public
Completes other duties as assigned

Required Education and Experience:

Master’s Degree in a human service-related field (e.g. social work, psychology, applied behavioral science, sociology, etc.).;
Strong analytical skills and ability to solve problems independently and collaboratively;
Effective time management and organizational skills;
Intermediate to advanced knowledge of Microsoft Office and Google Suite;
Quality written and verbal communication skills for the purpose of documentation and effective communication with colleagues.

Preferred Education and Experience:

Experience working at a crisis center;
Two years of experience in planning, implementing, and monitoring activities relevant to quality assurance and program management;
Effective strategies for managing compassion fatigue and symptoms of burnout in self and others.

Diversity, Equity, Inclusion, and Belonging
It is HeadQuarters Kansas intention to create and foster a diverse and inclusive work environment. We are an equal opportunity employer. All applicants will receive employment consideration without discrimination toward race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
The Americans with Disabilities Act ensures your right to reasonable accommodations during the employment process. A request for accommodation will not affect your opportunities for employment with HeadQuarters. If you wish to request an ADA accommodation, please contact [email protected].
HEADQUARTERS KANSAS IS AN EEO / AA EMPLOYER

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Quality Assurance & Compliance Program Manager

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